Refund policy
Tomboy Designs — Returns & Exchanges
We want you to love your order. If something isn’t right, we’re here to help.
Change of Mind
As many of our items are produced in limited drops and pre-orders, we currently do not offer refunds for change of mind.
However, we may offer:
- exchanges (subject to stock availability), or
- store credit
Requests must be made within 14 days of receiving your order.
Items must be:
- unworn
- unwashed
- in original condition
- free from marks, scents, or damage
Faulty or Incorrect Items
Under the New Zealand Consumer Guarantees Act (CGA), customers are entitled to a repair, replacement, or refund if an item is faulty, damaged, or significantly different from what was ordered.
If you receive:
- a faulty item
- an incorrect order
- a damaged product
Please contact us within 7 days of delivery with:
- your order number
- photos of the issue
- a brief description
We’ll work with you to make it right as quickly as possible.
Pre-Order Items
Please note that pre-order items are made in limited quantities and may have longer processing times.
Estimated shipping timeframes are provided on the product page and are subject to production and courier timelines.
We are unable to offer refunds for delays outside of our reasonable control, but we will always communicate updates where possible.
Return Shipping
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
We recommend using tracked shipping, as we cannot guarantee responsibility for returns lost in transit.
For all return or exchange enquiries, please contact:
tomboyclothingltd@outlook.com
Please include your:
- full name
- order number
- reason for return